Returns
If you are not satisfied with the products purchased in TornadoHobby.eu, you can return them within a maximum period of 14 calendar days from receipt of the product. The refund of the amount will be made by payment. Payment will be made by the same system by which the payment was received.
The regulations on returns, (regulated by Law 15/1/96 number 7/1996) claims, guarantee and issuance of invoices establish the following: Returns that do not come in its original packaging and with the product in perfect condition will not be accepted. condition. Products that can be reproduced or copied immediately (Compact Disc, software, video movies, books, etc.) will not be accepted unless they are returned sealed in their original packaging, except in cases of defective merchandise, in which case they will be replaced. for another product exactly the same.
Claims for possible incidents such as the product being delivered damaged, damaged, incorrect or for any other cause susceptible to claim will be made as follows: Send us an email. In case of requesting the refund of the amount, the customer must send the product to TornadoHobby.eu within 7 days after receipt of the order, and the return costs are borne by the customer, (according to the Law of 15/96 number 7 / 1996).
If on the contrary the replacement of the product is desired, we undertake to deliver another product to the customer, once we have received the defective product. In case of damage, we recommend that you write it down in the Courier Delivery Documents. Failure to do so will delay the insurance claims process.
